Privacy Policy

Who We Are

Soto Marketing Co. ("we," "our," or "us") is a marketing agency based in Knoxville, Tennessee, operated by Hailey Soto. We help small businesses grow their online presence through social media management, content strategy, and digital marketing services. You can reach us at info@sotomarketingco.com or 865-300-3530.

Information We Collect

We collect information in two ways:

• Information you give us directly: When you fill out a contact form, book a discovery call, sign up for our newsletter, or request a free audit, you provide us with your name, email address, phone number, business name, and any other details you choose to share.
• Information collected automatically: When you visit our website, we may collect basic data such as your IP address, browser type, pages visited, and time spent on the site. This is collected through standard web analytics tools.

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide the services you've requested
• Send you your free social media audit or other requested resources
• Send marketing emails and newsletters (only if you opted in — you can unsubscribe anytime)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. Ever.

Client Confidentiality

Any sensitive business information shared during our working relationship — including financial information, client lists, marketing strategies, proprietary processes, and business data — is kept strictly confidential. We will not disclose this information to any third party without your explicit written consent.

Email Communications

If you sign up for our newsletter or opt in to marketing communications, you can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by emailing us at info@sotomarketingco.com. We will remove you from our list promptly.

Cookies

Our website may use basic cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time, though this may affect some website functionality.

Third-Party Services

We may use third-party tools to operate our business, including email platforms, scheduling tools, and analytics software. These services have their own privacy policies and we encourage you to review them. We only work with reputable providers who maintain appropriate data protection standards.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@sotomarketingco.com.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

Questions about this policy? We're happy to help. Reach us at info@sotomarketingco.com or call 865-300-3530.